Last updated: April 2026
At Tree Lights, we are committed to protecting your privacy and handling your personal data responsibly. Whether you are placing an order, browsing our website, or contacting us, we want you to feel confident about how your information is used.
If you have any questions about this policy or how your data is handled, please contact us at hello@treelights.co.uk.
Who We Are
Tree Lights is a UK-based company and acts as the data controller for your personal information. This means we are responsible for how your data is collected, used, and protected.
Key Principles
We follow a few simple principles when handling your data:
- We only collect information that helps us provide and improve our services
- We keep your data secure
- We do not keep data longer than necessary
- We never sell your personal data
What Information We Collect
We may collect the following types of information:
Your Contact Details
This may include your name, email address, phone number, and delivery address.
How we use it:
- To process and deliver your orders
- To send order confirmations and updates
- To respond to enquiries or provide customer support
- To send marketing communications (only if you opt in)
Order Information
This includes details of what you purchase and your order history.
How we use it:
- To fulfil your orders
- To provide customer support
- To improve our product offering and services
- To personalise your experience (e.g. relevant products)
Device & Website Usage Data
This may include your IP address, browser type, and how you use our website.
How we use it:
- To improve website performance and usability
- To ensure content displays correctly on your device
- To understand customer behaviour and improve our services
Marketing Preferences
Information about whether you want to receive emails from us.
How we use it:
- To send offers, updates, and product information (only if you opt in)
- To tailor communications to your interests
Contact History
Records of communications you’ve had with us.
How we use it:
- To provide efficient customer support
- To resolve issues quickly
Payment Information
We use Stripe as our payment provider.
- We do not store your card details
- All payments are processed securely through Stripe
- Any payment data is handled in accordance with Stripe’s privacy and security standards
Marketing
If you choose to receive marketing from us, we may send you:
- Product updates
- Special offers
- Seasonal promotions
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us at hello@treelights.co.uk
Who We Share Your Data With
We only share your data where necessary to provide our services. This may include:
- Payment providers (e.g. Stripe)
- Delivery companies
- IT and website service providers
- Marketing platforms (if you have opted in)
We never sell your personal data.
How Long We Keep Your Data
We only keep your data for as long as necessary:
- For as long as you have an account or active relationship with us
- To meet legal or regulatory requirements (typically up to 6 years for order records)
Cookies
We use cookies to improve your browsing experience and understand how our website is used.
You can control or disable cookies through your browser settings.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict how we use your data
- Request transfer of your data to another provider
- Withdraw consent for marketing at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Contact Us
If you have any questions about this policy or your data, you can contact us:
📧 hello@treelights.co.uk
📧 sales@treelights.co.uk
📞 020 8542 8268
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page.
